Privacy Policy
Your Privacy, Our Priority
This Privacy Policy explains how RONOSYSTEMS collects, uses, stores, and protects your personal and business data. Pick a topic below to read more.
Introduction
Welcome to RONOSYSTEMS ("we", "us", "our"). We are committed to protecting your privacy and handling your data with transparency, care, and respect.
This Privacy Policy applies to all users of our platform — including company owners, employees, customers, and visitors to our public pages. By using RONOSYSTEMS, you consent to the practices described here.
Data We Collect
We collect information in three ways:
1. Information you provide
- Account details — name, email, phone, company name, tax ID.
- Business data — products, sales, employees, invoices, payments.
- Support communications — messages, emails, chat transcripts.
- Files you upload — logos, receipts, product images, videos.
2. Information collected automatically
- Device & browser info — IP address, OS, browser type.
- Usage data — pages viewed, features used, session duration.
- Log data — errors, API calls, security events.
3. Information from third parties
- Payment processors (e.g., M-Pesa, card networks) for transaction confirmations.
- Cloud providers (e.g., Cloudinary) for media storage.
- Identity providers (if you sign in with a third-party account).
How We Use Your Data
We use your data to:
- Provide the service — operate your account, process sales, generate invoices.
- Improve the platform — analyze usage patterns, fix bugs, ship new features.
- Communicate — send transactional emails, alerts, and support replies.
- Ensure security — detect fraud, prevent abuse, comply with legal obligations.
- Personalize — remember preferences, tailor dashboards, suggest features.
Sharing & Disclosure
We only share data with parties who help us deliver the service, under strict contracts:
- Cloud hosting & storage — Cloudinary, cloud compute providers.
- Payment processors — M-Pesa, banks, card networks.
- Email & SMS providers — for transactional messaging.
- Analytics & monitoring — anonymized usage data only.
- Legal requirements — when required by court order or law.
All third parties are bound by confidentiality and data protection agreements. We do not authorize them to use your data for their own purposes.
Cookies & Similar Technologies
We use cookies and local storage for:
- Authentication — keeping you logged in between visits.
- Preferences — remembering language, theme, layout.
- Security — detecting suspicious activity, CSRF protection.
- Analytics — aggregated, anonymized usage statistics.
Security
We take security seriously. Our safeguards include:
- Encryption in transit (HTTPS/TLS) and at rest.
- Role-based access control — employees only see what they need.
- Regular security audits and vulnerability scans.
- Two-factor authentication for admin accounts.
- Audit logs of all sensitive actions.
- Secure data centers with physical protections.
Data Retention
We keep your data only as long as necessary:
- Active accounts — for the lifetime of your subscription.
- After cancellation — up to 90 days so you can export your data.
- Financial records — kept as required by tax and accounting laws (typically 7 years).
- Logs & analytics — anonymized, kept up to 24 months.
When you delete your account, we permanently remove your personal data — except where legally required to retain it.
Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correct — fix inaccurate or incomplete data.
- Delete — ask us to erase your data ("right to be forgotten").
- Port — export your data in a machine-readable format.
- Restrict — limit how we process your data.
- Object — opt out of certain processing activities.
To exercise any of these rights, email privacy@ronosystems.com. We respond within 30 days.
Children's Privacy
RONOSYSTEMS is a business platform not intended for children under 16. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected data from a child, please contact us so we can delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do:
- We update the "Last updated" date at the top of this page.
- We notify you by email if the changes are material.
- We give you 30 days to review before changes take effect.
Continued use of the service after changes take effect means you accept the updated policy.
Contact Us
Questions about this Privacy Policy? Reach out:
- Email: ronosystems@gmail.com
- Support: support.ronosystems@gmail.com
- Security: security.ronosystems@gmail.com
- Contact page: /contact/