Help Center

Visit /auth/register/, enter your email and password, then confirm your email address. You'll land on a short setup wizard that asks for your company name, currency, and timezone.

After logging in, go to Inventory → Add Product. Fill in name, price, and stock quantity. You can also bulk import via CSV. Once saved, the product becomes available in the POS.

Open POS from the dashboard, search or scan the product, choose a payment method, and confirm. A receipt is generated and inventory is updated automatically.

Yes — go to Employees → Invite. Enter their email, pick a role (Admin, Manager, Cashier, etc.), and send. They'll get an email invitation with instructions.

Account & Login

Click "Forgot password" on the login page. Enter your email, and we'll send a reset link. The link expires in 24 hours.

Go to Profile → Account. From there you can update your email, change your password, and manage two-factor authentication.

For your security, sessions expire after 30 minutes of inactivity. Any action resets the timer. If you're being logged out sooner than expected, contact support.

Yes. The login page has buttons for Google, Apple, and Facebook. On first sign-in, your account is created automatically and linked to that provider.

Payments

At checkout, select M-Pesa STK Push. The customer enters their phone number, and a prompt appears on their phone asking for their PIN. Once confirmed, the payment is recorded instantly.

Paybill is a business number where customers enter an account reference (e.g., invoice number). Buy Goods (Till) is a simpler flow where customers only enter the amount — no reference needed.

First, check Payments → Pending. If the payment is there, click Verify to confirm. If it's not showing at all, the customer may have used the wrong till/paybill number — contact support with the M-Pesa code.

Open the original sale from Sales → History, click Refund, choose full or partial, and confirm. The refund is processed through the same payment method where possible.

Billing & Plans

Go to Settings → Billing, pick the plan you want, and confirm. Upgrades take effect immediately; you're only charged the prorated difference.

All invoices are in Settings → Billing → Invoices. You can download them as PDF or CSV.

Yes. Cancel from Settings → Billing. Your plan stays active until the end of the current billing period, then reverts to Free.

M-Pesa (STK, Paybill, Buy Goods), bank transfer, and card. Manual payments are verified by our team within one business day.

Inventory

Go to Inventory → Import. Download the CSV template, fill it in, then upload. The importer validates every row before saving, so you can fix errors before they hit your live data.

Yes — enable multiple locations in Settings → General, then use Inventory → Transfers to move stock between them.

For each product, set a Reorder Point. When stock drops below it, you'll get an alert on your dashboard and (if enabled) by email.

Reports

Open any report and click the Export button in the top-right. Choose CSV or PDF — the file downloads immediately.

Yes — in any report, click Schedule, pick daily/weekly/monthly, and choose recipients. The first report arrives at the next scheduled time.

Profit = (Selling Price − Cost Price) × Quantity − Discounts − Taxes. Cost price is whatever you entered for that product at the time of sale.

Troubleshooting

Before contacting support: try refreshing the page, clearing your cache, or logging out and back in. Many issues resolve themselves.

Check your internet connection. If other sites work, clear your browser cache and try again. If the issue persists, contact support with the URL you were on.

Check that the stock is at the location you're selling from. If you have multiple locations, the sale uses the stock at the active one.

Wait 30 seconds — the M-Pesa callback sometimes lags. If it still doesn't confirm, check Payments → Pending and verify manually.

Make sure the date range is what you expect. For inventory discrepancies, run Reports → Inventory → Recalculate Stock to rebuild the current stock levels from the transaction log.

Contact Support

Can't find your answer? We're here to help.

Priority support is available on Standard, Premium, and Enterprise plans — with a 4-hour response SLA during business hours.

Reach us through

Contact form: /contact/ — best for detailed requests
Email: support.ronosystems@gmail.com
Live chat: available in-app, Mon–Fri 9am–6pm EAT
Phone: +254 722 527 955

When you contact us, include

Your account email
The page or feature you were using
What you expected vs. what happened
Any error message (a screenshot helps)

Still stuck?

Send us a message — we'll get back to you within one business day.

Contact Support